Terms of Service

These terms apply to casaluxeresidence.shop and to every order placed with Casaluxe Residence.

1. Who we are

Casaluxe Residence is an online retailer selling Candles & home fragrance. We are an online-only retailer and do not operate a customer-facing showroom. Business & order fulfilment address: nariman point, 397 MR 5, main road, Mahalaxmi Nagar, Indore, Madhya Pradesh 452010, India.

2. Product information

Product pages describe the wax, the height and the pack count from the information available to us. Dye lots vary slightly and colour on a screen is never exact.

3. Orders

Placing an order is an offer to buy. We may decline an order that is out of stock, obviously mispriced, or bound for a PIN code our couriers do not serve, and we refund it in full.

4. Prices, payment and tax

Prices are in Indian Rupees and may change without affecting orders already confirmed. Payment is by UPI or Cash on Delivery. Applicable delivery charges are shown before checkout is completed. We are a small online retailer currently below the applicable GST registration threshold, so the business is not registered for GST, GST is not charged separately, no tax is added at checkout, and we cannot issue a GST tax invoice bearing a GSTIN.

5. Delivery, returns and cancellation

Governed by the Shipping, Return & Refund and Cancellation policies, which form part of these terms. Delivery windows are estimates.

6. Safe use

Never leave a burning candle unattended or within reach of children and pets. Trim the wick to about 5 mm before each burn, keep candles clear of curtains and fans, and burn on a heat-resistant surface.

7. Using this site

Please do not copy our photographs or page text for another store, interfere with the site, or place fraudulent orders.

8. Liability

Nothing in these terms limits any consumer rights that cannot lawfully be excluded under applicable Indian law. Where permitted by law, our liability for a product-related claim is limited to the amount paid for the affected product. We provide no additional warranty through our store.

9. Governing law

These terms are governed by the laws of India. Subject to mandatory consumer rights and applicable jurisdiction rules, courts in Indore, Madhya Pradesh will have jurisdiction.

10. Contact

[email protected] · +91 9977599990 · Customer service hours: 9 AM – 12 AM IST